Human sounding AI that takes and acts on customer service calls for you. 24/7.
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Order Tracking
Provides real-time status updates based on your OMS data and proactively contacts carriers to retrieve the latest information for your customers.
Stock Checks
Instantly checks product availability in your warehouses and store locations, letting the customer know when new stock is expected to arrive.
Payment Issues
Resolves payment issues, processes refunds, and provides secure access to billing information, efficiently addressing customer concerns.
Returns & Repairs
Guides customers through the returns process, troubleshoots product issues, and escalates complex problems to ensure a seamless experience.
Website Troubleshooting
Quickly resolves customer questions and issues with your website, providing support 24/7.
Leo integrates seamlessly with your existing systems (e-commerce platform, WMS, ERP, CRM) to provide accurate, real-time information for every customer inquiry.
Design workflows that adapt to the conversation. For example, if a customer asks about delivery, Leo can automatically check with your carrier and get back to them later.
Tailor Leo's response to each unique customer interaction.
Leo automatically transcribes every call, providing a clear record of customer interactions. Additionally, Leo summarizes key points and detects sentiment throughout the call, empowering you to analyze customer feedback and improve your service.
Can Leo be customized to fit my brand voice and offerings?
Yes! Leo can be trained on your brand guidelines and product information to ensure its responses align with your company's tone and style. Additionally, you can tailor Leo's functionalities to match your specific offerings and customer needs.
How does Leo handle situations beyond its knowledge base?
For complex inquiries or unexpected issues, Leo can seamlessly transfer the call to a human representative - whether by phone, by text, or by email. It will also keep a record of the interaction to ensure a smooth handover and efficient resolution.
How does Leo impact my customer service costs?
Leo can potentially reduce your customer service costs by handling a significant portion of routine inquiries. This allows your team to focus on high-value interactions and complex issues. Additionally, Leo's 24/7 availability can improve customer satisfaction without requiring additional staffing during off-peak hours.
What are the benefits of using a voice-based AI like Leo?
Voice interaction offers a more natural and personalized experience for customers compared to text-based chatbots. This can build trust and improve customer satisfaction.
Can I transfer calls to a human representative?
Absolutely! Leo offers flexible call routing options. You can design your workflows to seamlessly transfer calls to a human representative for complex issues or situations beyond Leo's expertise. This ensures your customers always receive the best possible service.